Help & Support
How can we help?
Find answers to common questions below or reach out to the BruneiSport support team directly.
In-Platform Messaging
Logged-in users can send a direct message to the admin team.
Sign in to message →Frequently Asked Questions
How do I register as a member on BruneiSport?
Click "Join Platform" from any page and fill in the member registration form. You will need a valid email address. Your account will be active immediately after email verification.
How does club and association registration work?
Register using the Club or Association registration form. Once submitted, your application will be reviewed by the BruneiSport Admin team. Approval typically takes 1-3 business days.
How do I book a sports venue?
Browse venues on the Venues page, select a court, choose your date and time slot, and complete payment via Pocket Pay (Brunei's digital payment platform). A confirmation is sent immediately.
What payment methods are supported?
BruneiSport exclusively uses Pocket Pay (pocket.com.bn) for all transactions — venue bookings, event entry fees, and club registrations. Pocket supports BND-denominated digital payments.
How does athlete verification work?
Members who are registered with an active sports association receive verified status on their athlete profile. Associations can also verify individual achievement submissions.
Can venue partners manually record walk-in bookings?
Yes. Venue partners can log manual walk-in bookings in their portal without requiring Pocket Pay. These are recorded for court calendar visibility.
How do I report a problem or contact support?
Use the support form below or email us at support@bruneisport.org. You can also send a message through the in-platform messaging system if you are logged in.
Platform in Active Development
BruneiSport is currently in its initial launch phase. Support response times may vary. We appreciate your patience as we build out the full feature set.